Workshop: Workforce Management - 4th July 2019

How to Realise the Benefits and Increase the Effectiveness of your WFM Solution

Date: 4th July 2019

Time: 1- 5PM followed by drinks

Location: 12th Floor, 110 Southwark St, London, SE1 0SU


13:00 –  Registration and welcome

13:30 – Optimising your WFM solution and Maturity Model supported by LV= case study

15:00 – Coffee Break

15:15 – Open Discussion

16:00 – Quiz

16:30 – Ask the experts 

17:00 – Finish and drinks

This free workshop will focus on key WFM processes and practices required to realise the full benefits of your WFM solution.

Who should attend?

  • Planning Managers, Forecasters, Schedulers, Intra-day Analysts
  • Operational Managers
  • Key Stakeholders in a Workforce Management Programme
  • Anyone seeking insight into WFM and the benefits it can bring to an operation

What will you learn

The basics:

  • Effective forecasting
  • The value of flexible scheduling
  • Using Intra-day levers
  • WFM for multi-channel
  • Effective communication of change

How to use WFM to drive improvement:

  • How to embed WFM into your culture
  • Defining the Planning Lifecycle
  • Using WFM for shift reviews and skilling strategy reviews
  • The impact of not understanding your shrinkage

Practical considerations:

  • How to secure investment – creating the business case
  • How to set quantified success factors
  • How to evaluate the effectiveness of your WFM solution within the operation

If you want to find out more about WFM, visit our website.

This event has already happened.

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Also, take a look at our other workshops here