How to Realise the Benefits and Increase the Effectiveness of your WFM Solution
Date: 4th July 2019
Time: 1- 5PM followed by drinks
Location: 12th Floor, 110 Southwark St, London, SE1 0SU
Agenda:
13:00 – Registration and welcome
13:30 – Optimising your WFM solution and Maturity Model supported by LV= case study
15:00 – Coffee Break
15:15 – Open Discussion
16:00 – Quiz
16:30 – Ask the experts
17:00 – Finish and drinks
This free workshop will focus on key WFM processes and practices required to realise the full benefits of your WFM solution.
Who should attend?
- Planning Managers, Forecasters, Schedulers, Intra-day Analysts
- Operational Managers
- Key Stakeholders in a Workforce Management Programme
- Anyone seeking insight into WFM and the benefits it can bring to an operation
What will you learn
The basics:
- Effective forecasting
- The value of flexible scheduling
- Using Intra-day levers
- WFM for multi-channel
- Effective communication of change
How to use WFM to drive improvement:
- How to embed WFM into your culture
- Defining the Planning Lifecycle
- Using WFM for shift reviews and skilling strategy reviews
- The impact of not understanding your shrinkage
Practical considerations:
- How to secure investment – creating the business case
- How to set quantified success factors
- How to evaluate the effectiveness of your WFM solution within the operation
If you want to find out more about WFM, visit our website.
This event has already happened.
Didn't get the chance to attend? Get in touch with us at info@sabiogroup.com to find out what you missed.
Also, take a look at our other workshops here.