Workshop: Workforce Management - 4th July 2019

How to Realise the Benefits and Increase the Effectiveness of your WFM Solution

Date: 4th July 2019

Time: 1- 5PM followed by drinks

Location: 12th Floor, 110 Southwark St, London, SE1 0SU

Agenda:

13:00 –  Registration and welcome

13:30 – Optimising your WFM solution and Maturity Model supported by LV= case study

15:00 – Coffee Break

15:15 – Open Discussion

16:00 – Quiz

16:30 – Ask the experts 

17:00 – Finish and drinks

This free workshop will focus on key WFM processes and practices required to realise the full benefits of your WFM solution.

Who should attend?

  • Planning Managers, Forecasters, Schedulers, Intra-day Analysts
  • Operational Managers
  • Key Stakeholders in a Workforce Management Programme
  • Anyone seeking insight into WFM and the benefits it can bring to an operation

What will you learn

The basics:

  • Effective forecasting
  • The value of flexible scheduling
  • Using Intra-day levers
  • WFM for multi-channel
  • Effective communication of change

How to use WFM to drive improvement:

  • How to embed WFM into your culture
  • Defining the Planning Lifecycle
  • Using WFM for shift reviews and skilling strategy reviews
  • The impact of not understanding your shrinkage

Practical considerations:

  • How to secure investment – creating the business case
  • How to set quantified success factors
  • How to evaluate the effectiveness of your WFM solution within the operation

If you want to find out more about WFM, visit our website.

This event has already happened.

Didn't get the chance to attend? Get in touch with us at info@sabiogroup.com to find out what you missed.

Also, take a look at our other workshops here